Tag Archives: gamification

Call Centre Gamification

Chilean based Arcaris provides a Social Performance Management platform for Contact Center Outsourcers and Enterprises to improve their agents performance and motivation. Using gamification concepts the Playcall platform encourages positive agent behavior; resulting in decreased staff turnover rates, reduced training … Continue reading

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Using Gamification to Solve Problems Within Communities

Gamification is the application of game mechanics and game thinking to drive engagement and solve problems.  Earlier this year Gartner, Inc. stated that by 2015 more than 50% of organisations that manage innovation processes will use gamification and that more … Continue reading

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Bigdoor Acquires OneTrueFan

Seattle based BigDoor Media have recently announced the acquisition of San Francisco-based OneTrueFan, a distributed community and web check-in rewards system. BigDoor have enjoyed phenomenal growth over the past 12 months and have now grown their customer base to over … Continue reading

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Gamification Aproaches the Hype Cycle Peak

Gamification has now been added to Gartner’s Hype Cycle Chart. The chart is designed to show the potential real world success of emerging technologies and give a “best guess” at the time it will take for mainstream adoption. According to … Continue reading

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Gamified Project Management

Back in April we wrote a short post highlighting RedCritter Tracker a web based, gamified project management tool which was slated for July release. Well it seems the “proof is in the pudding” as the finished product is just about … Continue reading

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