Category Archives: Enterprise

Enterprise Gamification – Approach With Caution

Lauren Carlson, CRM Market Analyst for Software Advice the Austin TX based advisory firm has recently posted an excellent article entitled Gamification: The Key to Preventing Support Agent Burnout on the company’s CRM blog. I found this post of particular interest … Continue reading

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Call Centre Gamification

Chilean based Arcaris provides a Social Performance Management platform for Contact Center Outsourcers and Enterprises to improve their agents performance and motivation. Using gamification concepts the Playcall platform encourages positive agent behavior; resulting in decreased staff turnover rates, reduced training … Continue reading

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Using Gamification to Solve Problems Within Communities

Gamification is the application of game mechanics and game thinking to drive engagement and solve problems.  Earlier this year Gartner, Inc. stated that by 2015 more than 50% of organisations that manage innovation processes will use gamification and that more … Continue reading

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Pervasive Galaxy™ A Social, Gamified Space for SaaS.

Pervasive Software® Inc. , a global leader in cloud-based and on-premises data innovation, have recently announced Pervasive Galaxy™ to fill a market void, providing simplification, ease of access and a public marketplace for data integration products, solutions, connectors, plug-ins and … Continue reading

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SAP Working with Bunchball and Badgeville to Enrich Their Software

SAP continue to demonstrate their commitment to innovation with gamification with the launch of the SAP Gamification Cup at their Labs in Palo Alto The game is on! The SAP Gamification Cup at SAP Labs in Palo Alto started yesterday. … Continue reading

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