Call Centre Gamification

Chilean based Arcaris provides a Social Performance Management platform for Contact Center Outsourcers and Enterprises to improve their agents performance and motivation. Using gamification concepts the Playcall platform encourages positive agent behavior; resulting in decreased staff turnover rates, reduced training costs and increased profits.

Playcall gamifies performance allowing agents to see how their performance ranks against others at their company. Based on company specified KPIs an agent can monitor their progress and react accordingly. Agents can also communicate with their supervisor and receive awards based on achievements. The e-learning integration looks very interesting as it provides additional motivation to engage agents in training and do well in associated quizzes.

Arcaris’s Playcall platform is designed to create a playful, competitive team environment using gamification to drive employee engagement and boos productivity.

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